Our Privacy Policy

Effortless management of restaurant operations.

Swigy.de (“Swigy,” “we,” “our,” or “us”) operates the website swigy.de and the Swigy Android mobile application (“Platform”). Your privacy is extremely important to us, and this Privacy Policy outlines in detail how we collect, process, store, protect, and share your personal information when you use our food ordering and delivery services.

By using Swigy.de, you consent to all terms described in this Privacy Policy.

• 1. Scope of This Policy

  This Privacy Policy applies to:
  
  The Swigy.de website
  The Swigy Android app
  Any associated services, customer support, communication, and marketing channels
  This policy does not apply to third-party websites, restaurant partners’ platforms, or services not owned or controlled by Swigy.

• 2. Information We Collect

  2.1 Personal Identification Information
  
  We collect the following data when you create an account or place an order:
  Full name
  Email address
  Mobile number
  Delivery address(es)
  GPS location (if enabled)
  Gender (optional)
  Profile photo (optional)
  Password (securely encrypted)

  2.2 Order & Transaction Information
  
  Food items ordered
  Order history
  Cart data
  Delivery instructions
  Payment method details
  Transaction IDs
  Billing invoices
  Note: Swigy does not store card numbers, CVV, or full banking details. Payments are processed through secure, PCI-DSS-compliant payment gateways.

  2.3 Device & Technical Data
  
  Automatically collected information:
  IP address
  Browser type & version
  App version
  Device model & OS
  Unique device identifiers (Android ID, IMEI where permitted)
  Network information
  Crash logs
  App performance data

  2.4 Location Data
  
  Real-time GPS location (optional, user-controlled)
  Delivery address coordinates
  Background location (only if the user explicitly grants permission; used to support live delivery tracking)

  2.5 Usage, Analytics & Cookies
  
  Swigy uses cookies, SDKs, and analytics to collect: Session duration
  Features used
  Click/tap activity
  Referral URLs
  Device behavior patterns
  
  Technologies used include:
  Google Analytics
  Firebase Analytics
  Firebase Crashlytics
  Facebook Pixel (optional)
  In-app cookies & session tokens

• 3. Why We Collect Your Data (Purpose of Processing)

  3.1 Service Delivery
  
  Creating & managing user accounts
  Processing and delivering food orders
  Sending confirmations, OTPs, and order updates
  Providing customer service & dispute resolution

  3.2 Personalization
  
  Recommending restaurants based on preferences
  Showing relevant cuisines
  Tailoring in-app experiences
  Saving favorite restaurants and delivery addresses

  3.3 Marketing & Communication
  
  We may use your data to send:
  Discounts & promotional offers
  Restaurant campaigns
  Referral program details
  Important policy updates
  You can opt-out anytime via app settings or through email.

  3.4 Security, Fraud Detection & Legal Compliance
  
  We process data to:
  Verify user identity
  Detect fraud, fake accounts, misuse, or suspicious activity
  Comply with tax, accounting, and regulatory requirements
  Maintain platform integrity

  3.5 Analytics & Product Improvement
  
  We analyze usage patterns to:
  Improve app performance
  Reduce crashes
  Enhance user experience
  Optimize delivery routes
  Enhance restaurant & delivery partner efficiency

• 4. How We Share Your Information

  We only share information when necessary and as permitted by law.

  4.1 With Restaurants
  
  We share:
  Customer name
  Order details
  Delivery instructions
  Location (for accurate preparation & packing)

  4.2 With Delivery Partners
  
  We share:
  Customer name
  Phone number
  Delivery address
  GPS location
  Order value (partial)

  4.3 With Third-Party Service Providers
  
  Trusted partners who assist in:
  Payment processing
  Hosting & cloud storage
  Delivery route optimization
  SMS/Email/Push notifications
  App performance analytics
  Identity verification
  These third parties operate under strict data protection agreements.

  4.4 With Government or Regulatory Authorities
  
  If required by:
  Law enforcement
  Court orders
  Legal obligations
  Fraud investigations

  4.5 With Advertisers (Limited & Non-Personal)
  
  We may share anonymized, aggregated data such as:
  User demographics
  Device statistics
  Behavioral insights
  No personal identification information is shared.

• 5. Data Retention

  We retain personal data only as long as necessary.
  
  Data Type Retention Duration
  User account details Until account deletion
  Order history 5–7 years (legal compliance)
  Transaction info As required by financial laws
  Cookies & analytics 6–18 months
  Support tickets 12 months
  
  Upon account deletion, all personal data is removed except what must be kept for legal obligations.

• 6. Data Security Measures

  We use advanced security technologies, including:
  SSL/TLS encryption
  Encrypted passwords (bcrypt/argon2)
  Secured data centers
  Restricted employee access
  Regular vulnerability scans
  Two-factor authentication (optional)
  HTTPS secure communication
  Despite robust measures, absolute security cannot be guaranteed.

• 7. User Rights Under GDPR & International Laws

  If you are a resident of the EU/EEA or other privacy-regulated regions, you have the right to:
  
  ✔ Access your personal data
  ✔ Correct inaccurate or outdated information
  ✔ Request deletion (“Right to be forgotten”)
  ✔ Object to marketing communications
  ✔ Withdraw consent at any time
  ✔ Restrict or limit data processing
  ✔ Request data portability (export)
  ✔ File a complaint with your country’s Data Protection Authority
  
  To exercise any of these rights, email us at: mailto:info@swigy.de

• 8. Children’s Privacy

  Swigy is not for children under 13 years.
  We do not knowingly collect or store children’s data.
  If we discover such data, it will be deleted immediately.

• 9. Cookies & Tracking Technologies

  Some cookies are essential:
  Login sessions
  Order cart functionality
  Location-based restaurant search
  
  Others are optional:
  Marketing cookies
  Performance cookies
  You can modify cookie preferences via browser settings or in-app controls.

• 10. International Data Transfers

  Your data may be stored or processed in:
  EU-compliant servers
  ISO-certified cloud infrastructures
  
  We ensure all transfers use:
  Standard Contractual Clauses (SCC)
  Adequate security safeguards

• 11. Links to External Websites

  Swigy may contain links to:
  Restaurant websites
  Payment gateways
  Social media pages
  
  We are not responsible for their privacy practices. Please review their privacy policies separately.

• 12. Changes to This Privacy Policy

  We may update this Privacy Policy periodically.
  We will notify you through:
  Email alerts
  App notifications
  Updated page on swigy.de
  Continued use of the platform means acceptance of the revised policy.

• 13. Contact Information

  For questions, feedback, or privacy-related requests, contact us:
  
  📧 Email: info@swigy.de 🌐 Website: https://swigy.de